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Vocify

Order confirmationTunisia · cash on delivery

Confirmed by phone. In Derja. Before you dispatch.

Vocify calls every cash-on-delivery order the moment it reaches your store, holds a real conversation in Tunisian Arabic, and writes the answer straight back — confirmed, rescheduled or cancelled. Your team places no calls.

A parcel refused at the door costs you the outbound leg, the return leg, the repack and the restock — and it was never revenue. A call to prevent it costs 2.00 TND.

Start with 100 free callsSee how a call runs

14-day trial · 100 calls included · no card

Call record
00:41 · 5 turns
Language
Derja (ar-TN)
Trunk
Orange TN
Payment
On delivery
Attempt
1 of 3
  1. Agent00:01

    السلام عليكم، معاك Acme Retail. نحكي مع Mohamed؟

    Hello, this is Acme Retail. Am I speaking with Mohamed?

  2. Customer00:05

    أهلا، آي أنا هو.

    Hello — yes, speaking.

  3. Agent00:08

    باهي، عندك كومند عندنا فيها 2 حاجة، المجموع 378 دينار، الدفع كي توصلك. نأكدها؟

    Good. You have an order with us: 2 items, 378 dinars total, payment on delivery. Shall I confirm it?

  4. Customer00:19

    آي آي أكدها، بصح تجيني نهار الخميس بعد الرابعة.

    Yes, confirm it — but have it come Thursday after four.

  5. Agent00:34

    مفهوم، نحطها التوصيل نهار الخميس بعد الرابعة. تبعثتلك SMS بالتأكيد. شكرا برشا، نهارك طيب!

    Understood — delivery noted for Thursday after four. I have sent you a confirmation SMS. Thank you, have a good day!

Actions taken on the call

  • read_order(#TN-4821)2 items · 378 TND · COD
  • update_order_status(confirmed)synced to store
  • send_sms(confirmation)delivered
ConfirmedOrder released for dispatch. Nobody on your team touched it.
Example call, shown in full. This is the flow the order confirmation template runs out of the box — not a specific customer's call.
01The arithmetic

Two ways an unconfirmed order ends. One of them you pay for twice.

Cash on delivery means the sale is only real when the customer opens the door. Everything before that is you lending them the shipping cost.

Shipped unconfirmed · refused at the door

You settle the bill for a sale that never happened.

  • The outbound delivery leg, paid.
  • The return leg, paid again.
  • A courier COD handling fee, spent either way.
  • Someone unpacks, checks and restocks the goods.
  • Stock sat unavailable for days while it travelled.

None of it is recoverable, and it scales with every parcel you send out on faith.

Called first · answered before dispatch

You find out for two dinars, while the parcel is still on your shelf.

  • Confirmed — the parcel ships to someone expecting it.
  • Rescheduled — delivered the day the customer is actually home.
  • Cancelled on the call — you never paid to ship it at all.
  • No answer after the last attempt — flagged for you to decide, not shipped blind.

Every outcome is written back to your store, so your dispatch list is already filtered by the time anyone looks at it.

2.00TND
per confirmed callPack 300 — 600 TND for 300 calls. Smaller and larger packs price at 2.25 and 1.75.
1.50TND
pay-as-you-go rateFrom 1,000 calls a month, billed monthly. Needs approval — ask us and we switch you over.
3tries
attempts per orderThe default. Set your own count, spacing and calling window per agent.
12months
credits stay validBuy a pack for a season, spend it across the year. Nothing expires at month end.
02Signal path

One order in. One decision out.

You connect a store once. After that the whole loop runs without a person in it — and every step leaves a record you can open.

  1. The order lands

    Record: Order

    Your store posts the order to Vocify the moment it is placed. The endpoint is per-agent and every payload is signature-checked, so only your store can file orders against your account.

  2. A call is scheduled

    Record: Attempt

    Vocify works out when it is reasonable to ring — your agent’s calling window, in the customer’s own timezone. Orders that arrive at midnight wait for the morning instead of waking anybody up.

  3. The line opens

    Record: Call

    The call goes out over Orange TN trunking to an ordinary Tunisian mobile number — no app, nothing for the customer to install. If an answering machine picks up, it is detected as one and handled as one.

  4. The agent does the work

    Record: Outcome

    It greets the customer by name, reads back the items, the total and the payment method, and listens. It can confirm, take a new delivery slot, cancel, send an SMS, or hand the call to a person on your team.

  5. Your store gets the answer

    Record: Synced

    The outcome, duration, transcript and recording are filed against the order and pushed back to your platform. No answer? The next attempt schedules itself, up to the limit you set.

Recording is a per-agent switch, off unless you turn it on. Numbers that ask not to be called again go onto a do-not-call list and are never dialled a second time.

03Capabilities

The agent talks. Then it does something about it.

Six tools, and you decide which of them the agent may reach for at each step of the conversation. A greeting cannot cancel an order; only the confirmation step can.

On the call

read_orderReads the order back
Items, quantity, total and payment method, spoken from the live order — so the customer is confirming what you would actually ship, not a summary someone typed.
update_order_statusMarks it confirmed
The moment the customer says yes, the order is confirmed in your store. Your dispatch list updates itself.
cancel_orderCancels on the call
Changed their mind, ordered twice, wrong size — it is cancelled there and then, before you have spent a dinar on delivery.
send_smsTexts the confirmation
The customer gets the agreed delivery day in writing, which is what stops the second “when is it coming?” call.
transfer_to_humanHands over to a person
When the customer asks for a human, or the conversation goes somewhere the flow does not cover, the live call is transferred to your team.
add_to_dncRespects a no
“Do not call me again” is recorded as exactly that. The number goes on your do-not-call list and is never dialled again.

Around the call

Calling windows that respect the hour
Set the window per agent; it is applied in the customer’s timezone, not your server’s.
Retries you control
How many attempts, how far apart, and when to give up — per agent, not a fixed policy.
Voicemail told apart from a person
An answering machine is detected as one, so a wasted attempt does not count as a refusal.
Every call on the record
Full transcript, outcome, duration and cost against each order. Recording is opt-in per agent.
04Connections

Plugs into the shop you already run. No migration, no replatforming.

Connect a store once with an API key. Orders start arriving on their own, and confirmations go back the same way — into the same admin your team already works in.

  • Shopifyorders in · status out
  • WooCommerceorders in · status out
  • PrestaShoporders in · status out
  • Adobe CommerceMagento · orders in · status out
  • HubSpotdeals in · outcome on the deal
  • Meta Lead Adsleads in · qualified on the call

Anything else

Built your own shop? Post the order and we will call it.

One signed webhook to send an order in, one callback to receive the outcome. Per-agent API keys and HMAC signatures, so a leaked key affects one agent and not your account.

Get an API key
05Price

One credit, one call. Priced in dinars.

Buy calls up front and spend them across the year — nothing renews behind your back and nothing expires at the end of the month.

Show the price per call

Pack 100

A first season of confirmed deliveries.

225.00TND total

2.25 TND per call

  • 100 confirmation calls
  • Credits valid 12 months
  • Transcripts on every call
Start with Pack 100

Pack 300

Most taken

Where most shops settle once the loop is running.

600.00TND total

2.00 TND per call · 11% under Pack 100’s rate

  • 300 confirmation calls
  • Credits valid 12 months
  • Transcripts on every call
  • Priority support
Start with Pack 300

Pack 500

For steady daily volume across several stores.

875.00TND total

1.75 TND per call · 22% under Pack 100’s rate

  • 500 confirmation calls
  • Credits valid 12 months
  • Transcripts on every call
  • Priority support
  • Dedicated account manager
Start with Pack 500

Past a thousand calls a month

1.50 TND a call, invoiced monthly.

Stop buying packs and pay for what you place. Available from 1,000 calls a month and switched on by us once we have looked at your volume — ask from inside the dashboard.

Create an account

Every new account opens with 100 calls over 14 days, no card asked for. Buy a pack only once you have heard it work.

Start the trial
06Straight answers

Before you ask. The awkward ones included.

Does it really speak Tunisian Arabic?

Yes — Derja, not Modern Standard read out loud. The order-confirmation flow ships in ar-TN and that is the language the example call above is in. The same flow can run in French for customers who prefer it.

What happens when nobody picks up?

The attempt is filed as no answer and the next one is scheduled inside your calling window — three tries by default, and you set the count and the spacing yourself. If an answering machine picks up it is identified as a machine and handled by your flow, so it is never mistaken for a customer refusing.

Will my customers realise they are talking to a machine?

Some will, and the agent does not pretend otherwise. It says which shop it is calling for, stays on the subject of the order, and hands the call to a person on your team the moment the customer asks for one.

How much of my store does it get access to?

The order it is calling about, and the status it writes back. Keys are issued per agent rather than per account, so revoking one stops one agent and leaves the rest running.

Can a customer tell you to stop calling?

Yes, and it is honoured on the call itself. The agent adds the number to your do-not-call list, which is append-only — nothing dials it again, on that order or any future one.

What do I need before I can start?

A store on Shopify, WooCommerce, PrestaShop, Adobe Commerce or HubSpot — or any system that can post a webhook — and a few minutes to pick a flow and set your calling hours. You do not need your own telephony contract or any hardware; calls go out over our Orange TN trunking.

Set up in an afternoon

Another order is about to land. Have it called first.

Start with 100 calls over 14 days. No card, no sales call to sit through — connect a store and listen to the first confirmation land in your own dashboard.

Start with 100 free callsI already have an account
  1. 01

    Connect the store

    An API key and a webhook URL, pasted into the platform you already use.

  2. 02

    Set the hours

    Pick the confirmation flow, choose when it may call, and name the voice.

  3. 03

    Wait for an order

    The next one that arrives gets called. You watch the transcript come in.